All or our products are individually hand poured and hand scented made to order. During this process some slight imperfections may arise. We only use quality 100% natural soy wax. We endeavour to have all website orders made and sent within 48 hours of being placed.
Whilst all care is taken during the packing process, once it leaves our possession it is out of our hands and we do not have insurance against breakages.
If you experience a problem with one of our products please contact us immediately to arrange a resolution.
We can be contacted at